HP are Liars Slow

I called up HP today to find out why my Streamyx connection has not yet been upgraded and was told by them that I had to call up Streamyx myself to upgrade my line. What kind of nonsense is this? When I registered and was explained the entire process, I was told that HP would handle everything. Last week when I called up HP to check, they said that it will take a few days to upgrade and I should wait a bit and call up again if it is still not done by this week. And today HP tells me that I need to handle it myself.


I gave the customer service agent a piece of my mind. I do not want to have to pay HP for my Streamyx next month and pay TMNet for my Streamyx as well when I only get 512k! That is making a double payment for a non-service. If that happens, I will need to call up my bank and find out how I can cancel/delay payment for my HP purchase. They have failed to deliver the 1Mbit line that I am supposed to enjoy. They have openly advertised the 1Mbps streamyx package and if they fail to deliver, I am well within my rights to do something about it.

I’m just pissed off today. I hate idiots.

UPDATE@2010-02-24: After chasing them a couple of times today, my speed seems to be up tonight. It’s a bit sporadic but I am consistently getting 1M speeds on speed-test. That is good.

I might have been a bit too harsh calling them idiots. Maybe they were just slow or maybe it’s part of our culture to need to push to get things done.

Published by

Shawn Tan

Chip Doctor, Chartered/Professional Engineer, Entrepreneur, Law Graduate.

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