I called up HP today to find out why my Streamyx connection has not yet been upgraded and was told by them that I had to call up Streamyx myself to upgrade my line. What kind of nonsense is this? When I registered and was explained the entire process, I was told that HP would handle everything. Last week when I called up HP to check, they said that it will take a few days to upgrade and I should wait a bit and call up again if it is still not done by this week. And today HP tells me that I need to handle it myself.
I gave the customer service agent a piece of my mind. I do not want to have to pay HP for my Streamyx next month and pay TMNet for my Streamyx as well when I only get 512k! That is making a double payment for a non-service. If that happens, I will need to call up my bank and find out how I can cancel/delay payment for my HP purchase. They have failed to deliver the 1Mbit line that I am supposed to enjoy. They have openly advertised the 1Mbps streamyx package and if they fail to deliver, I am well within my rights to do something about it.
I’m just pissed off today. I hate idiots.
UPDATE@2010-02-24: After chasing them a couple of times today, my speed seems to be up tonight. It’s a bit sporadic but I am consistently getting 1M speeds on speed-test. That is good.
I might have been a bit too harsh calling them idiots. Maybe they were just slow or maybe it’s part of our culture to need to push to get things done.