I was at a church last weekend, during both Saturday and Sunday services, to help out with some volunteer work. In addition to my normal gang of volunteers, the church provided us with a number of their own volunteers. So, we had to explain and guide them on how to do the task.
At one point, I told everyone that they had to copy in the address details exactly as shown on the card, no ifs no buts. After that, I noticed that everyone had failed to copy the details exactly. I had to strongly remind people to copy the details exactly. I had already come to expect that, since I understand human nature pretty well and our inability to comprehend and follow simple instructions.
Selangor Darul Ehsan is not the same as Selangor and 19, Jalan SS is not the same as No 19, Jalan SS at all.
I even had to remind them to copy the gender exactly as it says on the card and not to assume that someone is male or female just based on appearance.